Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Example: Using the UI Action Quick Action to Open Another Workspace

In the following example, you can use the UI Action quick action to open a change form from the Problem workspace.

See Home  .

1.From the Configuration Console, click Build > Automation Tools > Quick Actions to open the Actions Manager workspace. The list of business objects that have quick actions appears.

2.Click Add/Edit for the Problem business object. The Quick Actions Center appears.

3.Click the Create New Actions tab.

4.Click UI Action. The UI Action Configuration page appears.

5.Enter information into the fields.

Field	Description
Enter action name	A name for this quick action.
Enter action description	An optional description.
Enter category	The category. Select from the drop-down menu.
Publish to	The roles that need access to this quick action.
Scope	Enter CurrentTab:ObjectWorkspace:ObjectView.
Command ID	Enter NewChildObject.
Confirmation	Enter null.
Command Data	Enter the following: { ObjectType:"Problem#" , ChildObjectType:"Change#" , NewObjectType:"Change#" } In another example, from the same Problem workspace, to open a new announcement window, for CommandData, you would enter: { ObjectType:"Problem#" , ChildObjectType:"Announcement#" , NewObjectType:"Announcement#" }

6.Click Save.